Frequently Asked Question

Purpose

Focused Inbox helps you stay on top of important emails by automatically sorting your inbox into two tabs:

• Focused – Emails Outlook thinks are most important to you.

• Other – Less important emails such as newsletters or bulk messages.

Steps to Enable and Use Focused Inbox

1. Open Outlook Webmail

   • Log in to Outlook on the Web via Office 365.

2. Access Settings

   • Click the gear icon (⚙) in the upper-right corner.

3. Search for Focused Inbox

   • In the search bar, type Focused Inbox.

4. Turn On Focused Inbox

   • Toggle Sort messages into Focused and Other to On.

     

5. Review Your Inbox

   • Use the Focused and Other tabs above your message list to switch views.

6. Train Outlook

   • Move messages between Focused and Other by right-clicking and choosing Move to Focused/Other.

   • Outlook will learn from your actions.

Tips

• If you miss an important email, check the Other tab.

• Works best if you regularly train it by moving misclassified messages.

• You can turn it off anytime if you prefer a single inbox view.